Espai Esport Wellness

The gym is ok, but Espai Wellness 2 months after I went to them just charged me for 2 month’s subscription without my permission and nobody is willing to help me with it. I was going to the gym in August, I wasn’t using that credit card for some time. And now I checked it, and I see, that in November and December Espai Wellness charges me without my permission. I was afraid of a situation like this and when I was signing up I specifically told that I don’t need any subscriptions or anything, I needed access to the gym just for 1 month that’s why I refused to give my account details. But they just used the card that I paid with.. And now they are not answering my messages. Upd after the reply: First of all you returned just a half of the money and it’s almost January. As I told you in Instagram I am not in Spain anymore that’s why you cannot reach me and I asked for an email that I couldn’t find on your website or Google Maps, you didn’t give me one. Again I want to clarify that I did not agree on any subscriptions and specifically told so. If I send you “unsubscribe letter” to the email you didn’t give me, then you could tell me “we’ve received your letter just this month, why do we have to return your money for the months when you were subscribed ?”

Best gym I have ever been to. Sara was such a huge help getting me signed up with my membership. I can honestly say that 2 months later, I am so thankful. Their classes are incredible. Laura, Toni, Cristina and the cycling guys are incredible. All of their trainers create amazing workouts, I just seem to go to classes with these trainers the most :) The extra amenities are also pretty incredible. Such a variety and all do wonders to help my soreness after a workout. Facility is also really clean. The cleaning staff does an amazing job!

In general, the care is good, only a couple of cases that make the center look bad. But, it is a good option, although they told me that in other places for less €€ there are better machines, etc. 👍 Extras; The gym monitors must be more attentive, sometimes there are machines in poor condition and others that do not monitor the attitudes of some inside the gym (a specific fact, I once saw someone without shoes and the monitor did not say anything to him, that is what I am I'm sure it's not allowed)

I went there using an invite with the intention of trying and signing up. I found it a very overrated gym; the quota is exaggerated for the state of the facilities, both in terms of the showers and the indoor pool which is very small and in poor condition, not at all maintained. I also found it crowded. Maybe a few years ago it should have been a premium gym that was worth what you paid but now you can see the decline. Obviously for this price I did not sign up. A disappointment honestly. It catches my attention that there are high reviews and comments like the space is wide and big and the facilities are great (it's not). I think it is necessary to differentiate between facilities and services and the professionals who work there, who I have no doubt are good.

The good professionals of the center do not match the facilities (left, with special mention to the showers and their latest renovation or the soap dispensers without lids that invite you to do the "excavator" with your hand) as well as the exorbitant fees that it presents this gym. I have been a member for many years, paying, in my opinion, more than what was appropriate, simply due to the lack of alternatives in the area that has allowed them to make and break offers at will. I hope that the announcement of FibraPremium and its new gym in Granollers for 2024 will help them increase the value of their offer and business.

Good facilities and equipment (which have been renovated and improved), good location in Granollers (easy to park by car) and good classes (especially Marc-Pol's yoga and pilates classes). In other classes, however, they may see you doing exercises poorly and will not necessarily reprimand you. The man in the mornings in the cafeteria very, very unfriendly. The morning receptionist, Pep, very nice and professional. A 10. Afternoon girls often very unfriendly. My mother had a very bad experience with the care she received and decided not to sign up. Finally, very small pools but it depends on what time of day you go, there won't be many people.

Of course, unsubscribing has been the best option I have made in many years. As many people say, the facilities are increasingly neglected, the dryers do not work, the water in the SPA is not hot, wiring is visible, machines are not maintained, in summer you could not be there because the air "did not work" and on top of that you They are raising rates without warning… Normally, they are losing clients and they have to raise rates to stay afloat. Furthermore, with the recent change in the management of the bar it has gotten even worse: bad service, bad food, they don't use gloves or tongs for the pastries... It's all a disaster. Espai: when you get a minimally decent competition you will have a big problem and after so many months like this people are burned out because, I think I speak for everyone, we have felt cheated by having to pay for the bad management. Edit after seeing your response: personally and many friends who were signed up we have made many complaints, to the face at reception, with names and surnames as you say. The insouciance of the receptionists may have meant that complaints or suggestions have not reached management or wherever, but there were, there are and there will be complaints, keep that in mind because it seems that something is missing. I'm glad that you have partners so that you can at least pay payroll, but if there are so many complaints both in your establishment and here, it will be for a reason and instead of thinking that we want to be anonymous, it would be better to think about why people complain so much. . It is not all gold that glitters and it seems that you are blinded by so much artificial brilliance that it does not allow you to see reality. Honestly, I don't care if you improve or not because I will never sign up again, but I repeat: when you get a minimum of competition...

The gym is ok, but Espai Wellness 2 months after I went to them just charged me for 2 month’s subscription without my permission and nobody is willing to help me with it. I was going to the gym in August, I wasn’t using that credit card for some time. And now I checked it, and I see, that in November and December Espai Wellness charges me without my permission. I was afraid of a situation like this and when I was signing up I specifically told that I don’t need any subscriptions or anything, I needed access to the gym just for 1 month that’s why I refused to give my account details. But they just used the card that I paid with.. And now they are not answering my messages. Upd after the reply: First of all you returned just a half of the money and it’s almost January. As I told you in Instagram I am not in Spain anymore that’s why you cannot reach me and I asked for an email that I couldn’t find on your website or Google Maps, you didn’t give me one. Again I want to clarify that I did not agree on any subscriptions and specifically told so. If I send you “unsubscribe letter” to the email you didn’t give me, then you could tell me “we’ve received your letter just this month, why do we have to return your money for the months when you were subscribed ?”

Best gym I have ever been to. Sara was such a huge help getting me signed up with my membership. I can honestly say that 2 months later, I am so thankful. Their classes are incredible. Laura, Toni, Cristina and the cycling guys are incredible. All of their trainers create amazing workouts, I just seem to go to classes with these trainers the most :) The extra amenities are also pretty incredible. Such a variety and all do wonders to help my soreness after a workout. Facility is also really clean. The cleaning staff does an amazing job!